FAQ

1. What is GuavaBytes?

GuavaBytes is a technology company that provides a variety of products and services to businesses and consumers. Our products include on-demand tech support, domain registration, custom computers, refurbished computers, and refreshed computer parts. Our services include website design and development, e-commerce solutions, custom software development, cloud computing support, security and compliance support, IT project management, IT consulting.

2. Who owns GuavaBytes?

GuavaBytes is owned and operated by GuavaBytes LLC, a privately held company based in Hawai’i.

3. How can I contact GuavaBytes?

You can contact GuavaBytes by filling out and submitting a message on our Contact Us page

Products and Services

1. What web hosting products do you offer?

We offer a variety of web hosting products to meet the needs of businesses of all sizes. Our products include shared hosting, VPS hosting, and dedicated hosting. We also offer a variety of features, such as cPanel control panel, SSD storage, and 24/7 customer support.

2. What domain registration services do you offer?

We offer a variety of domain registration services, including domain name registration, domain transfers, and domain renewals. We also offer a variety of features, such as domain privacy protection, whois protection, and DNS management.

3. What email hosting services do you offer?

We offer a variety of email hosting services to meet the needs of businesses of all sizes. Our products include business email hosting, and cloud email hosting. We also offer a variety of features, such as custom email addresses, webmail access, and spam and virus filtering.

4. What website design and development services do you offer?

We offer a variety of website design and development services, including custom website design, website development, and website maintenance. We also offer a variety of features, such as responsive design, search engine optimization (SEO), and e-commerce integration.

5. What e-commerce solutions do you offer?

We offer a variety of e-commerce solutions, including e-commerce website design and development, e-commerce payment processing, and e-commerce marketing. We also offer a variety of features, such as product catalogs, shopping carts, and shipping integration.

6. What digital marketing services do you offer?

We offer a variety of digital marketing services, including search engine optimization (SEO), pay-per-click (PPC) advertising, and social media marketing. We also offer a variety of features, such as keyword research, competitor analysis, and campaign reporting.

Customer Support

1. What are your customer support hours?

Our customer support hours are 24/7. You can contact us by submitting a message through our online contact form, via email, or live chat (when available).

2. What is your customer support policy?

We are committed to providing our customers with the best possible customer support. We offer a variety of support options, including phone support, email support, and live chat support. We also offer a variety of resources, such as FAQs, tutorials, and knowledge bases.

3. How can I submit a support ticket?

You can submit a support ticket by visiting our website at Contact Us page and providing a message stating what support you need and one of our team members will get back to you.

Billing and Payment

1. What payment methods do you accept?

We accept a variety of payment methods, including credit cards, debit cards, and PayPal.

2. What is your refund policy?

We offer a 30-day money-back guarantee on all of our products and services.

3. How can I cancel my account?

You can cancel your account by contacting our customer support team.

Additional Questions

1. Do you offer any discounts for nonprofits?

Yes, we offer a discount on all of our products and services for nonprofits. Please contact us prior to purchase for the most up-to-date information regarding these discounts.

2. Do you offer any referral programs?

Yes, we offer a referral program that rewards you for referring customers to our products and services.

3. Do you have any job openings?

We are not currently hiring, but please fill out our Contact Us form and mention you are interested in future job openings. We will keep your information on file and, hopefully, get a chance to work together in the future.